Carlos M.

Dear Andrew,  CC:  Carlos M.

I hope you’re doing well. You’ve sent me emails from time to time over the years, and I’ve always appreciated the encouragement and the genuine care you show to members of the community.

My name is David Galliher, and I’m an older returning member who had previously been on the Elite plan. When I was active, I had full access to the chatroom, education center, webinars, simulator, and tools. I believed this was a long-term or possibly lifetime arrangement because of the way it was presented at the time.

Recently, I logged back in and saw that my account now shows only:

Forum Plan – Status: Paid

Even though I can still see items like Chatroom, Webinar Room, Tools, Simulator, DAS for IB, and others, the system only lists “Forum Plan” as my membership level. Because of this, I’m not sure whether something changed on my account while I was away.

The reason I’ve been inactive is due to a long and difficult stretch of medical challenges. I’m a veteran, and thankfully much of my care is through the VA, but I have had:

• A quintuple bypass

• A shoulder dislocation from a fall

• On going health issues.

• Multiple upcoming surgeries (which my wife would like me to delay until after the holidays)

This caused an unintended break in my trading and in my engagement with BBT. Now that I’m trying to carefully return and rebuild my routine, I would really appreciate being able to access the same Elite-level tools and community that helped me in the past.  Its great therapy because of the beautiful stimulating community you  have built for us.

I’m writing to ask if you could please help me:

1. Verify my historical membership records, and

2. If appropriate, restore my Elite access or place me on the equivalent plan, given my prior status and long medical absence.

I am not looking for special treatment — only to return to the community with the tools I previously had. Your support and guidance would mean a great deal to me as I restart this journey.

Carlos — I’ve CC’d you here because I understand you handle onboarding and membership management, and you may be able to assist with reviewing the account and making any needed adjustments.

Thank you both for your time and for everything you do to support the BBT community.

Warm regards,
David A. Galliher
[email protected]

[email protected]

469 350 1367 cell phone

4i69 312 3130  captioning phone