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Denis Panfilov

Interactive Brokers Support Unresponsive

By Denis Panfilov, in DAS Trader Pro Tips and Tricks

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Denis Panfilov    1

Denis Panfilov
Posted

Hi All,

 

I recently started using IB and find their support as not available. I submitted queries via web ticket and no one is replying back. Tried calling but after 40 mins on hold I gave up. Does anyone else have the same issue? Anyone gas a better way to get through to them? I was with Fidelity before and you get a live rep within minutes with them…

Thank you!

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Paul aka Aurbano    83

Paul aka Aurbano
Posted

@Denis Panfilov once you open TWS, go to the main menú and open a chat with support. That is the fastest way. Tickets usually get responses in 1 day or 2 depending the matter. Phone works fine at some hours only.

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Denis Panfilov    1

Denis Panfilov
Posted

Thank you very much!  I will give this a try

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