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Couple of questions about IBKR

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So I seem to have two account numbers Both are similar with only 1 number differing the fist number after the U.  I am trying to connect DAS to IBRK and am not sure which to use.

I opened a margin account but dont seem to have any margin ie. my cash value is the same as my buying power. can anyone explain this to me?

Also has is it just me or is IBKR customer service not great?  I was flirting with a couple of other brokers and they called me a few times to see if I needed any help setting up my account.

Ive sent messages to IBRK and got no response and also rang them and was on hold for 30 min so I just gave up.


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