Issues signing up for DAS with the BBT link through IB

[Sapperstien 74]

When you get to step 2 after you pay it asks you to sign the attestation as well as upload a gov't photo ID simultaneously. I have tried multiple times to choose to upload two items at once. It wouldn't allow it. Then I pasted the image into the the attestation PDF file so I was only sending one file and still I got an error telling me to upload both pieces at once. Has anyone else had the same issue and can help me out? Thx 

[Abiel 474]

Hi, try clearing cache and cookies on your browser and try again,let us know if this works for you.

[dmiles 19]

This forum is the absolute best, often times we get broker support here more quickly than the broker themselves. So happy to have signed up as a lifetime member. 

[Sapperstien 74]

1 hour ago, Abiel said:

Hi, try clearing cache and cookies on your browser and try again,let us know if this works for you.

I did. And also just used a different browser. Still no go. Ugh. 

[Sapperstien 74]

Where it says choose files:no files chosen. I can only upload one. Tried 3 browsers on 2 different operating systems now. Windows 10/OSX

[Brendon 146]

This may be silly but did you try holding down CRL while you select the 2 files?

[Abiel 474]

1 hour ago, Sapperstien said:

Where it says choose files:no files chosen. I can only upload one. Tried 3 browsers on 2 different operating systems now. Windows 10/OSX

Here I attach some files holding control as Brendon suggested

[Sapperstien 74]

1 hour ago, Brendon said:

This may be silly but did you try holding down CRL while you select the 2 files?

 

That worked. Thanks boss. 

[dmiles 19]

Hey man, it happens to all of us. You came to the right place for help. Glad it worked out. I will be signing up with IB on Monday, so thanks for posting back that it worked.