david10p

Hi traders I stopped trading SSR stocks on CMEG since last October, after I had trouble getting out of my long position after I hit my stop loss and I was unable to sell even at market prices and found that it was a common issue and it had to do with their system re consolidating. There is a thread on this issue named "CME Group Problem" on the forum, however it has not been updated since 2018 and I was wondering if anyone has been able to safely trade SSR stocks on CMEG recently(last month or two)? Although this issue can be avoided by simply not trading SSR stocks, there are days where the only stocks in play with fundamental are SSR and it would be nice to be able to trade them as well. I would appreciate any recent experiences or solutions with this issue.

I just got refunded today. I called yesterday and the person I talked to told me that they rebated in batches and that's why it took a while. Also I'd like to thank Carlos and other community members for helping out and providing updates. Needless to say being a member of this community comes with a lot of perks such as this. Have a good weekend everyone.

I called them this morning and they said that they are still working on adjusting the previous days commissions but didn't give a estimated time as in to when it will be done. I personally have 2 days that still haven't been adjusted, but I believe it will be sooner or later.

Has anyone had their commissions from previous days adjusted to the right amount? It looks like that it is fixed now as my commission and ECN fee are the correct amount since 7/17, however the commission from days previous to that haven't been recalculated. Just wondering if anyone else has the same issue.

Today I was getting routed through SMAT instead of ARCA when using hotkeys. Seems like they are working on it but still not fully fixed.

Hey Carlos, I did not have this issue on 7/11 and 7/12, but I had it yesterday(7/15) where they applied the old rates to my trades. Today(7/16) I noticed that when I executed orders using hotkeys, same script I've been using for the past few months, it got routed through ARCA while my stop order got executed through LAMP. I have already sent them an email but I'll email you just to be on the safe side.

Hey Benjamin, Whenever I send them emails their replies always end up in my spam folder, I've moved it out of spam several times but they end up there anyways. Have you checked your spam?

Had the same exact problem happen to me today. I was long on SQ and my stop loss was at a break even. When my stop was triggered it failed to sell and I sent multiple orders before one was accepted 30 cents below my stop. I have contacted them but honestly don't expect them to refund me. As a general rule of thumb I won't trade any SSR stock on CMEG, long or short from now on.