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Carlos M.

How to fix Pixelated Chatroom Screen on Google Chrome

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Posted (edited)

Google Chrome recently made some updates that might be causing a pixelated chatroom screen specifically at the lower part of the screen in chatroom. Follow steps below to correct the problem by Turning off Hardware Acceleration Mode on Google Chrome:

1. Launch Chrome, then select “Menu”  > “Settings“.

2. Scroll down to the bottom and select the “Advanced” option.

3. Scroll to the “System” section and toggle “Use hardware acceleration when available” off.

Make sure to restart the browser before entering chatroom.

Step 1

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Step 2

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Step 3

image.thumb.png.e9bbaa90910371ebd15a11fda074ac91.png

Thank you!

Edited by Carlos M.
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Thanks Carlos, Do you know if this affect other aplications that use chrome? I only use Chrome for all.

 

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Just joined BBT. The chat stream video lags a lot but not the audio. Is this expected even turning off the acceleration? Or is my computer not powerful enough, 

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26 minutes ago, Jerick Bilalat said:

Just joined BBT. The chat stream video lags a lot but not the audio. Is this expected even turning off the acceleration? Or is my computer not powerful enough, 

If you followed the 3 steps above, try this:

Clear your browser caché, 

Open command prompt as Admin and type: ipconfig /flushdns and hit enter

image.png.dfb5f1d569b0ee6962656a468f1a9e09.png

 

Then type netsh winsock reset and hit enter

image.png.3c6701b8760d7b451a1efebd1609fa2a.png

 

Then restart your computer.

Hopefully this will solve your browser issues. 

 


Abiel Guerra

BBT Team

[email protected]

Icono twitter @abielguerra 

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