Search the Community
Showing results for tags 'route error'.
Found 1 result
Hey BBT family! On Thursday (7/11) and Friday (7/12) you might have noticed on your platform some orders were routed via ARCA instead of LAMP. Even though you send the order correctly using LIMIT or MARKET as your route, the system was having some issues and caused this mistake to happen. Please review your statement with CMEG for Thursday (7//11) and Friday (7/12) to make sure everything looks correct with the route LAMP and with the new commission structure for BBT members. If you do have some orders that were transacted with ARCA and commission fee of $3.95, you can email me your firstname.lastname@example.org just full name and I will add you to the list of names we are sending to CMEG so they can fix the issue accordingly. You can also work with CMEG directly, and if you have already emailed them about the issue they will address. CMEG is aware of this issue and is addressing it to prevent it from happening and they are committed to adjusting all statements that were charged incorrectly. Thank you all!