Can't log in on SmartPhone (to watch classes) anymore

[Cindy Blankenship 1]

Why oh why can't I log into my LifeTime Acct on my phone anymore?  I like to watch the classes but when I log in and go to Education, I get all the "Free Trial Offers" and price list for memberships.  I have always be able to log in and watch these classes - why does it not work now? 

I want to watch a bunch of classes this weekend but have this obstacle.

Can anyone help??

Thank you,

Cindy

[Beth 3]

Cindy - I ran into the same snag when I tried to use my phone to get into chat awhile back.  All you have to do is touch the white circle with your login ID to the right of the BBT logo at the top of the screen.  It is just to the left of the three red horizontal bars.  This will drop down another menu that will take you to the Education Center.

Hope this helps!

[Cindy Blankenship 1]

I tried that and several other things but it didn’t work.  So bummed!!

 

thanks for trying!

[KurtLoeblich 101]

I am looking into this and someone should be able to help you shortly!  

[KurtLoeblich 101]

Have you made sure you're currently logged out on your desktop?  Perhaps for some reasons its flagging you logged in on multiple devices. I personally haven't had this issue but I'm talking to the team to see if we can come up with a fix for you. 

Edited July 27, 2019 by KurtLoeblich

[KurtLoeblich 101]

If that doesnt work, please send an email to [email protected] and this issue will get forwarded to our IT staff. If anyone can figure it out, it's them!

[Cindy Blankenship 1]

Okay it is working now - but I did make sure (earlier) that I was not logged in on any of my browsers- on desktop or smartphone.  It is just all of a sudden beginning to work!  Yay! 

Thanks so much for your quick response and help with this!  🙂

[Cindy Blankenship 1]

Not working again.  I watched classes for a little while then ate lunch, came back, not working.  Nothing changed - not logged in anywhere else. SO FRUSTRATING!!!

[JenniferL 27]

Cindy -- I was having some trouble getting onto the website Sunday as well.  I was getting a "504 gateway timeout" error.  I thought it must be that there was some sort of update going on.  Seems to be working fine again now.

[KurtLoeblich 101]

Okay -- so, I've got a bit more info. It looks like we were having some hosting issues and this wasnt specific to your issue (sitewide problem). Our team has been working with the hosting company to try and get everything running the way it should be. I apologize for the inconvenience!