Problems with Alliance

[Anthony 0]

Hey everyone....I just wanted to let you know I have been trading with Alliance for 3 days now and I have had nothing but problems with their excecution, P and L reporting in the DAS platform, excessive ECN fees...poor routing creating hundreds of tickets, Chart price lagging the Montage, and not being able to allow for risk controls.  I've included some of our emails back and forth.  I'm using them because I only have 17K to trade with. I've never had system failures before and with them it has happended every day.

 

Anthony Javazon <[email protected]>	12:13 PM (2 hours ago)
to dthompson

 

 

 

 

 

Dianna.....Today I had several issues trying to exit a trade where it was flat out rejected.  I had to call in to exit my final trade. I wanted to get completely of RWLK at 8.16 and it was rejected many times. Finally when I called in to have this issue looked at...I was able to execute it at 7.96.  I lost .20 cents on 1500 shares. When asked to try it by your phone person I put in just 100 to sell to see if it worked because I didn't want to execute it at this price and it sold everything.  How can I trade like this? What is going on? I'd like to know if you will compensate me for this 300 dollar loss and I'd like an explanation for why this happened and if it's going to happen again. I had 6000 shares of RWLK.  Luckly I  partialed out 4500 or I could have lost thousands.  This trade reject has occurred several times in the 3 days I have traded with you. Before it was all entries so it wasn't as big a deal....still a big deal.  I'll await your response.

 

Attachments area

 

 

 

 

 

Dania Thompson	2:11 PM (6 minutes ago)
to me

 

 

 

 

 

Anthony,

 

Thank you for bringing this to my attention.

What happened with RWLK, is a short position was created based on a previous corporate action adjustment. Unfortunately, while that issue was being resolved, based on our risk control settings, the system prevented the sale of long positions. In light of this, I am presenting this issue along with the ECN fees (currently being investigated) to my Manager. I am kindly asking for some time to have this reviewed and discussed, as my Manager has been and will continue to be in and out of office. I hope to have an update by Friday, June 7, 2019. With that said, we value your business and will do our best to resolve your issues favourably.  

 

 

 

Anthony Javazon	2:16 PM (0 minutes ago)
to dthompson

 

 

 

 

 

OK..Thank you. I'll wait for your response. I have no idea what a "previous corporate action adjustment" is.  I've never heard of this and I'm find it very dangerous to trade large amount of shares with you. Had the ball bounced a different way I could have lost thousands.  

Anthony Javazon <[email protected]>	Mon, Jun 3, 9:20 AM (2 days ago)
to dthompson

 

 

 

 

 

Ok...I'll see what happens..but I'll be watching....I have had TWO sell orders that FAILED to execute...What is going ON?  not good for a daytrader with 1200 shares.  could cost me thousands....I'll wait for an explanation before I report back to my BEARBULL community.

 

 

 

Dania Thompson		Mon, Jun 3, 9:29 AM (2 days ago)
what were the orders?

 

 

Dania Thompson	Mon, Jun 3, 11:30 AM (2 days ago)
to me

 

 

 

 

 

Dear Anthony,

 

I checked with Tech Support, it was due to an update of the smart routing system, this has since been resolved. Apologies for any inconvenience caused.

[misterchai 8]

Wow not good, thanks for keeping the forum informed!

[BBT Member 001 27]

Thanks for letting us know. This is the reason why I use Interactive Brokers, they are the most legit in my opinion.

[buckgrad04 2]

You are at least getting responses from Dania, I sent her my app almost 2 weeks ago.  Nothing since, kind of glad they haven't, probably prevented future headaches as I'll be going elsewhere.